Help Getting Your Downloads & Updates

Logging In

LICENCE/MEMBERS/ORDER ID is the SIX DIGIT NUMBER shown on your confirmation page (after you left paypal and returned to our site).

USERNAME is the email address you used when paying.

Help Logging In

Sometimes customers close the webpage after paying before they are returned to our website and receive the Licence code. The details are also emailed to you - please check SPAM as well. CAPITALS and little letters do matter when typing your Username (email) in. For example myname@hotmail.com is NOT the same as MyName@HOTMAIL.COM

If you have not seen, lost or cannot find your USERNAME or LICENCE then call our helpdesk.

Getting Updates

You can download UPDATES whenever you like - we update the info every 2 months. You have a quota of downloads and if you use these up - call our helpdesk to have more added. To update - simply download the program again and install it. The program will remove the old copy and put a new one on your computer. Just follow the instructions whether updating or installing for the first time.

Having Problems - Getting Stuck ?

These products are made as easy as possible for you to use. However problems do occur and people also get stuck. If you are having difficulties - then please call our helpdesk rather than getting frustrated. Its sensible to first check that you are entering the LICENCE/ORDER/MEMBERS CODE (6 digit number) in the TOP BOX and the USERNAME (email) in the BOTTOM BOX. If you get something wrong then a red message above the box will tell you the problem.

In all cases as long as you can see this screen the problem will be; the wrong licence number, the wrong username or a username typed with wrong capitals/small letters.